GP Out-of-Hours Services

The Urgent Out Of Hours Primary Care Service is for those patients experiencing a medical problem that cannot be reasonably expected to wait for the next opportunity to contact their own practice, in-hours.

The GP Urgent Out of Hours Service provides urgent medical care between 6.30pm and 8.00am on weekdays and around the clock at weekends and bank holidays. The service is able to manage patients with urgent cases of Minor Illnesses that cannot wait for their own GP to open the next working day.

During the Out of Hours Periods patients can telephone NHS 111 where the call taker will discuss their concerns and where appropriate pass a patient on to a clinician or service who can deal with their concern.

If further examination or treatment is required the NHS 111 service may ask the patient to attend the Out of Hours Service in person at the nearest CHCP CIC Primary Care Centre which is open at that time where they will be offered further examination, advice and/or treatment.

If a patient is unable to attend in person and a home visit is clinically required, a qualified professional will attend at the patient’s home and offer further examination, advice and or treatment.

Telephone: NHS 111

The NHS 111 service is a National Call Centre who will take the patient details and symptoms and asses the best options to deal with the concern, this may be clinical advice or to transfer the call to another service such as the GP Out of Hours

What will happen?

After telephoning the NHS 111 Service an individual will be asked for their details and to describe the nature of their problem and will receive clinical advice from that call taker.

If the patient requires further clinical advice the call may be passed to the GP Out of Hours Service, where the patient will either receive a call back from a clinician or may be allocated an appointment at a sit and wait service.

The patient will be invited to attend in person at one of two centres in Hull; Westbourne NHS Centre on Westbourne Avenue or Diadem Medical Centre at Bilton Grange, where they will be given a further examination, advice and/or treatment.

If a patient is unable to attend in person and a home visit is necessary, a qualified professional will attend at the patient’s home and offered further examination, advice and or treatment. The service can only provide a home visit based on the clinical condition of the patient not social reasons

Who is it for?

The GP Out of Hours Service is for patients registered with a Hull GP who are experiencing a medical problem that cannot reasonably be expected to wait for the next opportunity to contact their own practice, in-hours.