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Community Link Workers - Wigan

Who are we?

A Community Link Worker is a member of your GP Surgery Team and provides advice and support on any social issues affecting you, on local services and community-based groups and activities.

What do we do?

A Community Link Worker can support you with any social issues that are affecting health and wellbeing, for example: money worries, debt, benefits and welfare, unemployment, social isolation, bereavement or housing.

Coronavirus Support:

The Community Link Worker Service is continuing to work alongside GP Surgeries, offering advice and support during the Coronavirus outbreak restrictions. The team can provide general advice on how to keep yourself safe and well, how to access medication, on-going health care and shopping.

Mental Wellbeing:

If you are feeling low and are concerned about your mental wellbeing, a Community Link Worker has time to listen to any concerns you may have, and will work with you to help you feel better and will also connect you to local services, groups or activities.

Here is Chris’s story:  

Chris was referred to the Community Link Worker Service for support with re-housing due to poor living conditions including no central heating and was also socially isolated.

Following the death of his mother, Chris receives on-going support from his cousin Geoff.

What happened:

Chris wanted to move into sheltered accommodation as he could not afford the cost of repairs to make his home safe and habitable.  The Community Link Worker referred Chris to Home finders at Wigan and Leigh Housing, and arranged a home visit to complete a new housing application.

The Community Link Worker liaised with Home Finders and also arranged regular appointments with Chris and his cousin to up-date and follow-up any actions.

Chris moved-in to his new property 5-months later, and is now happy, safe and warm.  Chris also attends weekly activities in the community room with other residents and is happy to make new friends.

 

Client Comment:

Geoff - Chris’s cousin stated: “As a family, we were unaware of our cousins living conditions, but we did have some suspicions.  Finally, a family member was able to gain access and our suspicions proved accurate.  It was obvious that urgent attention was needed.”

“We shall be forever grateful to the Community Link Worker who ‘’went the extra mile’’ in giving the family the support we needed.  Without their help the process would have taken far longer than it did.  They was able to ‘’oil the wheels’’ and get the right people involved in order to progress the situation.  We cannot speak too highly of the Community Link Worker and the help she was able to provide.”