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Guidance on the use of face masks and coverings

Patient information

The use of face coverings when attending any CHCP service.

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation, we introduced new measures to keep visitors, patients, and staff safe. You will now need to wear a face covering when you attend any CHCP service.

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping everyone safe. If you are coming to one of these sites as a visitor, for unplanned or planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth (such as a bandana or scarf tied around your face) and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible.  Please come to your appointment on your own if you can but if you need someone with you, please limit it to one person (they should also wear a face covering).

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in these settings.

Where do I go for more information?

If you have further questions regarding your appointment please contact City Health Care Partnership on 01482 247111.