Your Voice

Listening to our local population is fundamental for City Health Care Partnership CIC as a healthcare provider and a community interest company. For us, the local community, our patients and their carers have a role to play in shaping the services we provide.

The philosophy behind this approach is that in order to provide a high quality service that meets our local community's needs, it is vital that the views of our service users are taken account.

As well as having a legal duty, we understand the importance of creating a culture of partnership, participative decision making and collaboration.

Some of the tools that we use to engage with our patient population include:

  • Friends and Family Test - Patients can quickly feedback via www.chcpfft.org.uk about a recent experience.
  • Patient surveys and questionnaires.
  • Focus groups - to be used on a regular or one off basis
  • Community champions/health champions - to act as a regular interface between the communities and City Health Care Partnership CIC
  • Consultations - we carry out at least one service-wide consultation every year.

If you would like to find out more about what we do, please contact the Engagement Team on 01482 236828 or email chcp.engagement@nhs.net