Your information and how we use it
Confidential information about you
City Health Care Partnership collects stores and uses large amounts of personal data every day, such as medical records, personal records, and computerised information. This data is used by many people in the course of their work.
This makes City Health Care Partnership the Data Controller.
Our registered address is 5 Beacon Way Brighton Street HULL, HU3 4AE
What Data Protection means to us
We take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to make sure the personal data we are responsible for is confidential and secure, whether it’s on a computer or on paper.
A training requirement for all our staff is to undertake Data Protection and Security Training annually, we aim to achieve 95% compliance. This embeds key information governance updates to all staff and provides awareness of our responsibility and best practice guidelines.
We have a Senior Information Risk Owner on our Board, who is accountable for the management of all information assets and any associated risks and incidents, and a Caldicott Guardian who is responsible for the management of patient information and patient confidentiality.
We have a Data Protection Officer who makes sure CHCP is accountable and that we comply with the GDPR/Data Protection Act 2018.
Data Protection Officer:firstname.lastname@example.org
5 Beacon Way, HULL HU3 4AE Tel: 01482 347627
CHCP is registered with the Information Commissioners office.
What information do we collect about you?
The doctors, nurses and team of healthcare professionals caring for you keep records about your health and any treatment and care you receive. The information in the record may come from you or other care providers like social care or your GP. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on a computer. These records may include:
- Basic details about you such as name, address, date of birth, next of kin, etc
- Contacts we have had with you such as appointments or clinic visits
- Notes and reports about your health, treatment and care
- Results of x-rays, scans and laboratory tests
- Relevant information from people who care for you and know you well such as health professionals and relatives.
It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please tell us about any changes as soon as possible.
How your personal information is used
Your records are used to direct, manage and deliver the care you receive. This is to make sure that:
- The doctors, nurses and other healthcare professionals involved in your care have accurate and up to date information to assess your health and decide on the most appropriate care for you
- Healthcare professionals (including partner organisations) delivering your care have the information they need to be able to assess and improve the quality and type of care you receive
- Appropriate information is available if you see another doctor or are referred to a specialist or another part of the NHS.
Our lawful basis for processing your information under Data Protection legislation is:
- Public task: the processing is necessary to perform a task in the public interest, or our official functions, which have a clear basis in law. Article 6 (e) (GDPR/DPA18)
- The processing is necessary for the purpose of preventative or occupational medicine, the assessment of the working capacity of employees, medical diagnosis, the provision of health or social care or treatment or management of health or social care system. Article 9 (2) (h) (GDPR/DPA18)
- The processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law. Article 9 (2) (b) (GDPR/DPA18)
Your information will also be used to help us manage the NHS and protect the health of the public by being used to:
- Review the care we provide to ensure it is of the highest standard and quality
- Protect the health of the general public
- Manage the health service
- Ensure our services can meet patient needs in the future
- Investigate patient queries, complaints, and legal claims
- Ensure the hospital receives payment for the care you receive
- Prepare statistics on NHS performance
- Audit NHS accounts and services
- Undertake heath research and development (see below)
- Help to train and educate healthcare professionals
For these purposes, we use anonymous data wherever possible.