Customer Care Services
We love to hear feedback from people who have used our services, so if you have a compliment or comment about one of our services please get in touch with our Patient Experience Advisor. All compliments and comments are anonymously fed back to the Service Mangers and/or staff members involved.
If you would like to discuss a concern or complaint, please speak to a member of the team who provided your service, or contact our Patient Experience Advisor.
We deal with concerns or complaints confidentially, providing on the spot information, practical advice and support with the aim of resolving any patient problems or difficulties.
We can also help you to get in touch with external support groups that can assist you with your concern or complaint.
If you would like to enquire about appointment please contact the Care Coordination Hub on 01482 247 111.
When raising a concern or complaint the team will ask for your personal details, name, address, date of birth, ethnicity, contact number, the service your concern is regarding and a description of your concern or complaint. Please note all data collected is processed in line with Data Protection legislation. We ask for you to provide your ethnicity for data monitoring purposes only and this is used to inform the NHS department of anonymised demographics of those users of our services.
If you wish to raise a concern or complaint this can be done by, email, telephone, letter or by completing the concerns and complaints electronic form and returning to the Customer Care Team by email or post.
CHCP can only investigate concerns that occurred within a CHCP department. If you are unsure of the provider of the service, please contact the Customer Care Team who will be able to guide you to the correct department.
Patient Experience Advisor
City Health Care Partnership CIC
5 Beacon Way
Tel: 01482 347 627
Customer Care hours are Monday - Friday 8.30 am - 4.30 pm
Please see the useful document section for Guide to Complaints and Patient’s guide to Concerns and Complaints for more information.