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Glowing report from healthcare inspectors

04 May, 2017

Health care inspectors have praised the quality of services provided by City Health Care Partnership CIC in an inspection report published today.

The Care Quality Commission (CQC) report looked at community health services for adults and for children, young people and families, community end of life care, urgent care services and termination of pregnancy services.

Inspectors said patients and their relatives were consistently positive about the care they received and commented on “kind and compassionate” staff who treated patients with dignity.

They highlighted a number of areas of outstanding practice, including end of life services – previously known as palliative care – which enabled patients to avoid unnecessary hospital admissions, to live at home and to die in the place of their choice.

They praised a falls response pilot scheme with the ambulance, fire and rescue and other services, which saw specially trained urgent care practitioners treating patients in their home, again avoiding unnecessary transfer to hospital.

Also highlighted was a pilot Skype clinic with community gynaecology patients, which was reducing the need to attend appointments in person and lowering barriers to access.

Andrew Burnell, Group Chief Executive for CHCP CIC, said: “We are very pleased with the overall findings of this report, which demonstrates our desire to provide high quality, safe care which is personally responsive, caring and inclusive.

“Inspectors clearly recognised the caring and compassionate nature of our staff, their high levels of competency and the continuing investment in their training and development.

“We are always looking at ways we can improve and will listen to inspectors’ feedback about areas in which we can do better.”

Community health services are generally provided in the patient’s home or health centres in various locations that are not in hospitals and GP surgeries.

They are very diverse and include services such as cardiac rehabilitation, school nurses, podiatry, deep vein thrombosis treatment and lymphoedema services.

Urgent care services includes urgent care centres – previously known as minor injuries units – and out-of-hours GP services.

The CQC inspection took place in November 2016 with inspectors witnessing nurses and other health care practitioners working with patients, carers and families, and asking them how they felt about CHCP services. They visited 13 health centres across Hull and another in Bridlington.

Their report rated community end of life care services as “outstanding”, with community health services for adults and for children, young people and families, urgent care services and termination of pregnancy services all rated as “good”.

Download the full report or read more at www.cqc.org.uk