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New urgent treatment services for the East Riding

04 April, 2018

 

A marketing campaign has been launched to help people in the East Riding of Yorkshire find the right place to go if they become ill or are injured.  The campaign coincides with the opening of new Urgent Treatment Centres and 8 to 8 Centres on Wednesday 4 April, delivered by City Health Care Partnership CIC, which offer consistent support and treatment and are open longer hours throughout the evening and during the weekend. 

Jane Hawkard, Chief Officer at East Riding of Yorkshire CCG explained, “We know that finding the right place to go when you become ill or injured can be confusing.  Our marketing campaign is one of the ways we want to help people choose well and stay well in the East Riding of Yorkshire area.”

The campaign is supported by an urgent treatment services guide and a handy pull-out sticker, which will be delivered to every household explaining the full range of services available to people if they have an urgent illness or injury.  It includes a wealth of information starting with being prepared to treat many common illnesses and injuries at home by having a well-stocked medicine cabinet, getting advice from a pharmacy or NHS111, walking into one of the new Urgent Treatment Centres or being booked into an appointment through NHS 111 for an 8 to 8 Centre if appropriate.

Jane continued, “By selecting the right service for your illness or injury, you’re not only looking after your own health, you’re being treated in the right place, for your need. I would urge people to look out for the guide, read it through and keep the sticker somewhere handy, in the event that you urgently need it.”  

Due to East Riding’s large geographic area the CCG does not want people to travel unnecessarily and would encourage all patients to telephone NHS 111 in the first instance where advisors will be able to direct them to the right urgent treatment service to meet their needs.

Urgent Treatment Centres 

New Urgent Treatment Centres open daily from 7am to 11pm and based at Beverley, Bridlington and Goole are designed to treat urgent injuries or illnesses that are not serious, life or limb threatening such as:

  • Cuts and grazes
  • Sprains and strains
  • Simple broken bones
  • Wound and wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites
  • Minor eye injuries (foreign bodies in eye)
  • Back, head and neck injuries/whiplash
  • Minor back injuries
  • Skin infections/rashes/allergic reactions
  • Urine infections
  • Raised temperature/fever

All three Urgent Treatment Centres will have access to diagnostics when required (x-rays, blood glucose testing, ECGs) along with nurse practitioners who will be able to assess and diagnose conditions, prescribe medication, issue prescriptions, and where necessary, refer patients to appropriate departments for further treatment.

8 to 8 Centres (booked through NHS 111) 

People living in Driffield and Withernsea may be seen at the new 8 to 8 Centres. Appointments are only available by contacting NHS 111 first, to ensure the service can meet the patient’s needs.

8 to 8 Centres are open daily from 8am to 8pm with qualified nurses available to assess and treat a number of minor injuries through a limited number of appointment slots including:

  • Cuts and grazes
  • Sprains and strains
  • Wound and wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites

Transport 

People in Withernsea who do not have any other means of transport will be assessed and if an Urgent Treatment Centre is identified as the most appropriate place for them to go, transport to and from an Urgent Treatment Centre will be arranged for them.

NHS 111 

The CCG wants to encourage local people to always contact NHS 111 in the first instance. If people are unsure what to do, then the recommendation is to Talk before you walk and ring NHS 111 for advice.

To access the new 8 to 8 Centres people will have to call NHS 111 first and, where suitable an advisor will assess their symptoms, provide advice and guidance, or if appropriate arrange an appointment at either an 8 to 8 Centre or an Urgent Treatment Centre.

Commenting on the new services, Jane Hawkard, Chief Officer, East Riding of Yorkshire Clinical Commissioning Group said, “We are pleased to be able to move forward with our new model for urgent treatment services in the East Riding. The longer, consistent opening hours for the Urgent Treatment Centres and 8 to 8 Centres will mean residents will have better access to reliable, quality clinical care locally.”

Andrew Burnell, chief executive of City Health Care Partnership CIC, who will be delivering the new services, said, “We are very much looking forward to launching this new model for the East Riding. It’s really important for people to know when and where they can get treatment for minor injuries and illnesses and we hope that having centres that are open longer and with consistent hours will help residents to access high quality, safe care when they need it.”