Facilities and Useful Information

Accommodation and facilities

There are 36 intermediate/reablement care beds at Highfield.

• Single/double rooms with a sink, furniture and a TV. Some rooms have en-suite facilities and specialist equipment such as hoists, commodes and handrails.
• A rehabilitation kitchen will help you regain your skills in the kitchen so that you can go home with the skills you need to live independently.
• There is an on-call nursing system in every room for assistance and emergency calls only. Staff answer
  the calls as soon as possible. There can be up to 36 patients at Highfield so it can become busy at peak times.
• Communal lounges with TVs.
• Falls safety bedrooms fitted with falls sensors on the bed/chair.
• Large dining area where you can socialise with other patients while enjoying your meal, with doors on to a
  secure garden area.
• A large physiotherapy room to use throughout your rehabilitation journey.
• Toilet, bathing, and shower facilities are available throughout the home.
• Choices of menus at mealtimes.
• Please tell the staff if you have any dietary requirements, allergies or any likes or dislikes.

Cleaning

You may be asked to leave your room while it’s being cleaned to maintain our high standards of cleanliness and to reduce the risk of cross infection. You may also be asked to leave your room before you are discharged so that we can clean and prepare the room for the next person.

Laundry

We don’t have the facilities to do your washing at Highfield so please arrange for your family or friends to do this for you.

Pets

Your pets can be brought to visit you at Highfield, but they must be up to date with all their vaccinations and proof of this must be shown to the admin team.

Parking

There is free but limited car parking at Highfield. Please use designated parking bays and keep the main doors and turning bays clear for emergency vehicles. You are responsible for the safety of your own property while your vehicle is in the car park.

Access to Highfield

Please come through the main entrance – there is a bell on the wall to the right-hand side. There may be some delay in answering the main doors so please be patient.

Smoking

Smoking is not permitted on Highfield premises or grounds.

Alcohol and drugs

Alcohol and drugs must not be brought into Highfield. If you are found to be in possession or under the influence of these, you may be asked to leave the premises.

Fire procedure

We have a weekly fire alarm test and a monthly fire drill which is carried out by the care leaders. Patients are informed when the alarm is about to be tested to avoid confusion. If you hear the fire alarm, you must take immediate action and follow the instructions of the fire wardens on duty and the emergency services.

Zero tolerance

If you are verbally or physically abusive towards staff or others, services may be withdrawn from you, you may be asked to leave the premises and the police will be called.