Staff Login


At CISS we support carers and those caring for someone over the age of 18 who reside in the Hull area or are registered with a Hull GP. We also provide support and advice for parent carers of a child with additional needs.

We provide support for all informal carers; whether they are providing support for 1hour per week or 24 hours per day.

We offer advice to any member of the public, health or social professionals who want to gain further knowledge about unpaid care and support available for carers.

Supporting you: the Carer Card

Carer Card

If you are a carer you can now benefit from a Carer Card; a card which officially identifies you as a carer and that should be carried by you at all times.

The card has two main purposes -

  1. To notify emergency services that someone you are responsible for needs support, should something happen to you. This service will cost £10 per year.
  2. To get you discounted access to local health and wellbeing services, as well as with selected local shops and businesses. A discount only card can be purchased for a one off fee of £3.

How does the card work in an emergency?

Singing up to a Carer Card means that if you are not able to carry out your usual caring duties due to an emergency, like an accident or unexpected hospital admission, then support can be arranged to make sure the person/s you look after are not left uncared for.

This support is offered by Hull City Council Adult Social Care. In an emergency they can deliver care for up to 48 hours, or 72 hours over a bank holiday.

Should something happen to you, a relevant professional will contact the telephone number of the back of the card to inform Adult Social Care that a carer has been involved in an emergency or accident.

This will instigate an emergency response as detailed in the contingency plan set up when you purchase your Carer Card. This may be something like contacting a second carer, family member or friend who can undertake caring duties or providing caring support from Adult Social Care.

A member of staff from CISS will work with you to establish your contingency plan and complete any necessary risk assessments in the case of an emergency. This means that action can be taken to ensure the safety of the person cared for in an emergency situation.

Important Note:  This service is available for emergencies only. If you need to take a longer break from your caring duties, or the nature of your emergency means you will be unable to continue caring for more than 48 hours, then you will need to organise a short break either with the council or another organisation; this is not covered by the Carer Card. A CISS care support worker can assist in caring breaks, please discuss this with them during your initial CISS assessment.

How to apply

To get a Carer Card please contact CISS. They will organise an appointment for an assessment and talk to you about other services you could benefit from. Use the details below to contact them today:

Drop in to our Carers’ Centre (Monday to Friday 9am – 5pm) at -

Calvert Medical Centre
110a Calvert Lane

No appointment necessary