Meet the team

Julie – Service Manager

I thoroughly enjoy my role as Service Manager with Carers Information & Support Service as I am passionate about delivering a service that meets the needs of unpaid carers. We ensure that we promote a ‘think carer’ approach within all services, communities and families to raise awareness of unpaid caring to ensure that carers can access support in their own right. I have experienced caring first hand and know the difference good support can make during difficult times.

I am dedicated to continually improve the support to unpaid carers and have played a pivotal role in the successful Carers Champion Training, Carers Card Scheme and delivery and co-hosting of the Champs Awards (Caring, Helpful and Amazing People). 

Outside of work I enjoy spending time with my family, dog walking, going to the cinema, listening to music and a spot of gardening.

Lianne – Integrated CISS Worker

My name is Lianne, and I am one of the Carer Support workers for the Carers Information and Support Service, I have been in this role for 10years and have been part of the development of the service during this time.

I have been part of supporting Carers on the Memory assessment Pathway and established the Carers Service as part of this pathway. I would like to establish the Carers service in other existing pathways to support our carers

I enjoy meeting carers and trying to find long and short-term solutions to empower carers to help to make their caring role more manageable and making their caring role a more positive experience.

I enjoy working as part of a very supportive team.

Outside of work I enjoy live music, travelling and have supported Hull FC for many years.

Michelle– Integrated CISS Worker

I am a Care Support workers, I have been in my role for 5 years.  I enjoyed sharing my skills and knowledge with new team members, watching the service expand and develop into a truly supportive team for carers.I have spent the last 15 years working for CHCP in support of both peoples physical and mental health.

I enjoy sharing my knowledge and understanding with carers to enable them to carry on caring when they may feel at a low point this is very rewarding, and I hope to continue being part of this evolving service that helps to support so many people with their caring roles.

Outside of work I enjoy spending my time with family and friends, and walking in the local countryside.  I also enjoy listening to live bands.

Jamie - Integrated CISS Worker

My previous work was working in residential settings for people with complex dementia needs and supporting both the person and their families with their ongoing care and pathway of dementia. Through this career path, I completed Dementia Care Mapping training, which enhanced how I looked at providing the best person-centred care that I could.

I needed a change after 27 years, but still wished to help people. That is when I found CISS and I was determined to work for them, which worked out for me. I strive to support unpaid carers out there to have the best that they can have in their lives as they juggle numerous roles and emotions.

I am a carer too, so I support carers how I would like to be supported and then tailor their support around what is best for them.

I am very proud to be a part of this team, who are carer led and we share our combined knowledge to provide the best service that we can.

Outside of work I am co-event director for Humber Bridge parkrun and I love to write books. 

Danielle - Care Support worker

At CISS I ensuring that all unpaid carers have access to information, advice and support within a system that can be difficult to navigate. I am based at the Jean Bishop Centre. I work with patients’ families by offering support through assessments.  Caring for a loved one comes with many different challenges and I aim to provide the maximum support to carers through empathy and empowerment.

I use my knowledge from previous experiences and my degree in Social Work by supporting families and carers in Hull.

Rebecca – Employment Support Worker

The focus of my role is to support carers who are balancing a caring role and employment and offer flexible appointments to enable carers to access much needed support, this can we do over the telephone, face to face appointments at multiple sites across the city or in the workplace. I also attend Health and Wellbeing Events within the workplace to raise awareness of unpaid carers and also promote the information, advice and support available.  I am available to work with local employers to support the carers within their own workforce.

I am passionate about supporting unpaid carers.

Outside of work I love spending my time with family, partner and friends. I enjoy camping, watching real-life documentaries; anything with dogs or elephants. I support Hull FC and go to both home and away games, as I thoroughly enjoy watching them play. 

Jen Farnes - Integrated Support Worker

I have worked in CHCP for 2 years, working with service users in several different roles.  I feel that I have reached my ‘place’ within the CISS team as I love to be able to help and support carers, offer guidance and signpost them to services to enhance the support they need. I feel rewarded when I have helped someone and given them the acknowledgement they deserve for their caring roles.  I have recently joined and loving the role I feel very welcomed by an already great team.In my personal life.

Outside of work I enjoy spending time with my family and friends, I enjoy walking / hiking and getting outside with my dog. 

Trisha – Senior Administrator

I work as part of the admin team for CISS, my role is to oversee all the administration tasks in relation to CISS and ensure that everything is kept up to date and nothing gets missed.

I have worked for CHCP and have been part of the CISS Team since December2019.  Before that I worked at the Hull Daily Mail as a PA to the Managing Director there.

I have always worked in admin since leaving school and prior to me working at the Hull daily Mail I worked in Solicitors Offices as a Conveyancing Assistant, even working 5 years in Manchester.  However, I missed all my family and friends and HULL and returned to the place I know.

Outside of work I love socialising with my family and friends, travelling, walking and cycling, I also love a bit of Netflix especially the dramas.

Jess – Senior Administrator

I have worked in administration for 7 years, previously in the education and training sector acting as a single port of call for funders and small providers.

I joined the Carers Information and Support Service (CISS) team in October 2025 and work as part of the admin team and cover the reception for CISS. I am really proud to be a part of the CHCP community and to work with CISS. I love to help people and I hope to make a difference in raising awareness for unpaid Carers.

Outside of work I enjoy spending time with my family and friends, I enjoy going out and listening to live music but equally enjoy been at home in front of the TV with a good series.